Customer Service

What is your Lowest Price Guarantee?

Not only does Tin-Ceiling-Tiles.com offer the best selection of architectural products on the web, we also guarantee lower prices than any other online home improvement store. If you find a lower price (including shipping and handling) on the exact same product shippable within 10 business days, we will refund you the difference.

The Details

  • The same style, size and color of the item in question must be in stock and available for purchase at the other website after ordering from Tin-Ceiling-Tiles.com.
  • The other website cannot be an auction site.
  • Shipping charges and sales taxes (if any) will be included in determining the price difference.
  • Promotion codes or other discounts from the other website will not be included in determining the price difference.
  • We reserve the right to beat any price and limit quantities.
  • Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing.
  • "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

IMPORTANT: We reserve the right to beat any price and limit quantities. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

What is your 30 Day Price Protection Guarantee?

We intend to sell quality products at a competitive price and we back our prices with a full price protection guarantee.

If you purchase a product from us and see the same item advertised on our site for less, we will gladly refund the difference to an electronic gift card. To take advantage of this feature, simply follow the instructions below:

  1. Please have your order number.
  2. Contact us at 888-266-9679.

The Details

  • The same style, size and color of the item in question must be in stock and available for purchase at the other website after ordering from us.
  • The other website cannot be an auction site.
  • Shipping charges and sales taxes (if any) will be included in determining the price difference.
  • Promotion codes or other discounts from the other website will not be included in determining the price difference.
  • We reserve the right to beat any price and limit quantities.
  • Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing.
  • "Same" is defined as an item of the same styling, by the same manufacturer. Sorry, no dealers.

How do I find my product?

Read below to find out how to search or browse through our site.
We offer a deep selection of products from a vast variety of manufacturers, divided into specialty stores with dozens of categories within each store. That's a lot of stuff to sort through, so we created cutting-edge search engines to help you quickly find whatever you want.

Search
The easiest and fastest way to find something in any of our stores is to use the Search located at the top right side of each page.
You can search by the name of the product, or features of the products such as manufacturer, product name, etc.
If you're not sure how to spell something, use a * as a wildcard character. For example, typing in 'Ceiling*' will lead you to Ceiling Medallions, Ceiling Tiles, etc.

Browse
Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our new arrivals and on sale pages.

How long does it take to ship?

We carry a complete line of standard and custom products. Therefore the product's lead time varies from product to product. Each product has it's specified lead time or availability listed on the product page. If you need assistance with getting the products delivered sooner than what is posted online, please give us a call and we would be happy to see what we can do for you.

How much is shipping?

We have 1,000's of items that qualify for everyday FREE shipping. For orders under $100, there is a flat $9.95 shipping charge. There are a few items that are too large to be shipped through standard UPS or FedEx carriers and may be charged a dimensional heavy fee. This will be quoted before you place your order.

What methods of payment do you accept?

We accept multiple forms of payment to fit most needs. Below are the current payment methods we accept:

  • Credit Cards: We accept most major credit cards (including Visa, MasterCard, Discover, and American Express) both online and over the phone.
  • PayPal: PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment. For more information, visit: http://www.paypal.com.
  • Checks: Yes, we accept checks. To setup your order for check payment, create your wish cart and save it online. Then contact us by phone so we can assist with processing your order.
  • Wire Transfers: We accept wire transfers for orders over $1,000. As with check orders, please contact us by phone and we will assist with processing your order.

Payment methods for Canadian customers differ slightly. We accept payments by major credit cards (Visa, MasterCard, Discover, and American Express), PayPal, check, and wire transfer. All funds are billed and credited in United States dollars, not Canadian dollars. We are not responsible for any fees incurred for currency conversion.

Do you ship outside the US?

We offer shipping to other countries outside of the US. Items that are available for international shipping will have your countries flag posted next to it. Simply add the items to your shopping cart and continue your checkout. Total shipping and, in some cases, duties will be calculated for you.

What is a dimensional heavy shipment?

Dimensional weight is based on volume (the amount of space a package occupies in relation to its actual weight). If the cubic size of your Ground package measures three cubic feet (5,184 cubic inches) or greater, you will be charged the greater of the dimensional weight or the actual weight.

What items have FREE shipping?

We offer a select offering of products that qualify for FREE shipping. Items will be clearly marked with either a "Free Shipping" icon or the words "Free Shipping" to identify these items ship free. Free shipping may not qualify for areas outside of the lower 48 states.

What is your Return Policy?

You may return most items purchased from us for a partial refund within 30 days from purchase date. All returns are subject to a 20% restocking fee. All returns must accompanied by an RMA or RGA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA or RGA by contacting customer service at 888-266-9679.

Custom Products: We are pleased to offer architectural products that are custom-manufactured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.

Custom products include, but are not limited to: Custom vinyl shutters, custom wood shutters, custom crossheads, custom pediments, and other custom products. If you have a question of whether or not the item you would like to order is custom, please contact us prior to ordering.

WE CANNOT ACCEPT RETURNS FOR CUSTOM PRODUCTS

Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department at 888-266-9679.

If you have any questions regarding our returns policy, please feel free to contact us at 888-266-9679. Thank you, Tin-Ceiling-Tiles.com

Return for a refund?

Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% restocking fee, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.